Background
We designed and launched a comprehensive learning ecosystem for Russian Railways — including a mobile app and a web platform — aimed at upskilling over 700,000 employees across the country.
The platform allows users to build personalized learning paths, access an extensive online library, join live webinars, and take knowledge assessments. It also includes a Zoom-like video training module integrated with internal HR systems to track progress and certification
Client
Russian Railways (RZD)
Role
PO & head of design
Team
PO (me), Analytics (me), Engineers, Legal, Researchers (me)
Platform
B2C/B2G, Web Platform
Released (2022)
Problem
Before the platform, employee training was fragmented and difficult to access — with limited online options, outdated systems, and no centralized learning history. The company needed a digital-first solution to scale education, standardize quality, and align learning with career growth.
Solution
The platform replaced fragmented tools, reduced onboarding and training time, and created a measurable link between learning and internal mobility — helping Russian Railways scale education across the entire company.
User Segments & Needs
We designed for two distinct business segments:
Line Employees
~65%
of users
Field workers needing accessible mobile-first training
Short sessions, quick certification, low digital literacy
Office & Managerial Staff
~35%
of users
Interested in career development and soft skills
Longer courses, development paths, and webinars
Online learning for Russian Railways
Key Features
We designed some magical things
Solution
We developed a seamless cross-platform experience, with both mobile and web applications designed for different user scenarios. The mobile app supports on-the-go learning for field employees with offline access, bite-sized lessons, and push reminders.
The web platform offers deeper functionality for managing learning paths, attending live webinars, and accessing a broader library of materials. Both versions share a unified design system and user account, ensuring consistency and ease of use across all devices
The platform allowed users to:
Apply for internships, vacancies, retraining, and target education programs
Track the status of their applications in real time
Receive tailored recommendations based on age, experience, and region
Participate in seasonal programs like student brigades or children’s railway camps
My Role
As Product Owner and Head of Design, I led the product vision, prioritized features, and coordinated cross-functional teams. I also drove all aspects of UX — from early research and prototyping to final UI design — ensuring the platform was intuitive, scalable, and aligned with both user needs and business goals
The platform unified all corporate learning into a single ecosystem and reduced onboarding and training time by up to 30%. Over 500,000+ employees accessed the platform within the first year, with course completion rates increasing by 45% compared to the previous offline and fragmented tools. It also became a strategic enabler for internal mobility, helping HR teams identify and develop talent more effectively across regions and roles
Basil Artemov
@uxd_ink
