Automated Tax Payment

Automated Tax Payment

Automated Tax Payment

Overview

We designed and launched a streamlined tax payment solution for employers — from solo entrepreneurs to large enterprises — enabling them to pay employee-related taxes in just a few taps.

Client

Large Commercial Bank in Kazakhstan

Role

Senior Product Designer

Team

PO, Analytics, Engineers, Legal, Compliance, Researchers

Platform

Mobile App (iOS, Android) + Web App

Problem

Employers in Kazakhstan — especially small and medium-sized businesses — struggled with fragmented, manual tax payment processes.

  • Small businesses had to navigate complex government portals

  • Large businesses relied on accountants to manually handle batch payments

  • No centralized, mobile-friendly solution existed

User Segments & Needs

We designed for three distinct business segments:

Microbusinesses & Sole Proprietors

~3

employees

Mobile-first payment flow

No accounting department

SMBs

5-50

employees

Visibility and bulk actions

Concerned about compliance

Large Enterprises

100+

employees

Import from software

Needed batch operations

Weather app image
Weather app image
Weather app image

Employees management and tax verification

Weather app image
Weather app image
Weather app image
Weather app image
Weather app image
Weather app image

Key Features

We designed some magical things

  • Manual entry & smart validation

    For small businesses who pay for 1–5 employees

  • File import (XML, Excel)

    For larger companies using budget accounting software

  • Bulk
    payments

    Grouped social, pension, and income taxes in one click

  • Employee database

    Add/edit employees, assign benefits or exemptions

  • Real-time feedback

    Validation for missing data, incorrect INNs, benefit mismatch

  • Manual entry & smart validation

    For small businesses who pay for 1–5 employees

Research

10+ in-depth interviews with accountants and business owners

Compared workflows from small barbershops to manufacturing firms

Discovered that users feared government fines more than complexity

UX Strategy

Built two primary flows:

  1. Instant payment (manual entry)

  2. Batch payment (import & verify)

UI Design

Designed over 50 screens for mobile and web

Used progressive disclosure and inline help

Integrated error highlighting to reduce failed transactions

Iteration

Prototypes tested with real business users across 3 segments

Major changes made to how we displayed exemptions and totals

Ensured compliance with national tax rules

My Role

Led full-cycle UX design across mobile and web

Conducted stakeholder interviews and usability studies

Designed flows

Designed employee management interfaces (create/edit/view)

Led design of tax benefits module for accurate deductions

Worked closely with legal

What I've learned

What I've learned

Designing for regulatory-heavy domains requires collaboration with legal and compliance from day one. One flow doesn't fit all: segmenting based on business size improved usability dramatically. Error prevention is more valuable than error correction — especially when money is involved

Designing for regulatory-heavy domains requires collaboration with legal and compliance from day one. One flow doesn't fit all: segmenting based on business size improved usability dramatically. Error prevention is more valuable than error correction — especially when money is involved

Basil Artemov

@uxd_ink

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