Card operations
Overview
This case describes the design of a cross-platform experience for managing limits on SME business cards, available in both web and mobile banking. The product allows business owners and authorized users to view, adjust, and control spending limits for company cards issued to employees — with consistent logic across platforms.
Product type
SME Banking (B2B)
~9 months (discovery → production launch)
My role
Senior Product Designer
UX architecture · cross-platform flows · permissions logic · UI · stakeholder alignment
Platforms
The design process
Competitors analysis
User study and hypothesis generation
Prototyping and tests
Iterations
Competitors
User Journey
I mapped the end-to-end customer journey across discovery, validation, confirmation, and post-change stages.
Let's adress some of the user's pain points for this case
UX tests
I conduct in-person UX testing to observe real user behavior and validate critical flows, and I also run moderated/unmoderated sessions using tools like Fabuza
That's some insights I've recieved through tests:
Iterations
UX writing
Stakeholders review
Legal team requirements
Design system integration
Development team
UX Strategy
The key challenge was to design powerful financial controls that feel safe and understandable on both platforms. Core design principles
One source of truth across web and mobile
Visibility before edit
Explicit confirmation for sensitive actions
Predictable and reversible interactions where possible
Results
The feature delivered clear business impact:
31%
increase in self-service
limit changes by SME clients
-38%
reduction in support requests
related to card limits
26%
growth in active usage
of card controls across channels
Card issue
Card settings
Outcome
The final solution gave SME clients confidence and flexibility, while reducing operational load for the bank. This project demonstrates my experience in designing:
Cross-platform SME banking features
Card management and financial controls
Permission-based UX for business users
High-responsibility interactions in regulated environments
Case
NTO — NFT Token Offering
Client
NDA
Year
2023
I’ve had the chance to work with some truly great people across a variety of companies — it was both fun and rewarding. Hopefully one day you’ll cross paths with them, and they’ll have good things to say about what we accomplished together
